House lockout service
Being locked out of home can follow a lost key, an automatic latch or a failed lock.

House lockout service — restoring access with the least disturbance to usable components; assessing entry authority
Identify the blocked entrance and any usable alternative. The person attending must establish your authority to enter before an opening approach is agreed.
The detail that matters
My identification is indoors; what can I do?
Mention this during the call so an appropriate way of checking your connection to the address can be discussed.
Before the work
is agreed.
My identification is indoors; what can I do?
Mention this during the call so an appropriate way of checking your connection to the address can be discussed.
Should I mention a key left inside?
Yes. Whether the key is inside the lock, missing or simply unavailable helps explain the access problem.
What should I include in this enquiry?
Have the postcode, photographs of the lock and door, and a short account of when the fault began. Identify the person authorised to arrange access; do not send key codes or sensitive entry credentials through the form.
How is the quotation worked out?
The quotation depends on the identified mechanism, suitable parts, door condition, access and agreed attendance time. Confirm any initial assessment charge and the scope of replacement before work starts.
Will access authorisation need to be checked?
Be ready to establish that you are entitled to arrange the work and identify the responsible occupier or manager where the property is shared.
Should I buy a replacement part before the visit?
A photograph may not establish the dimensions or mechanism version. Confirm compatibility before purchasing a part for the intended repair.
When can the work be arranged?
For house lockout service, confirm current assessment and supply times for your postcode. A first visit, made-to-order materials and the completed work may have different dates.
Does completing this form send a booking?
The form prepares a summary and an email draft for your review. Send the draft from your email app or call the team; the details of any booking are agreed separately.
Related services — House lockout service
House lockout service by area — postcode and access details
Select a place to view this service for that location. Please provide the postcode when you enquire.